Resolved -
All affected orders have been resolved.
May 23, 13:02 PDT
Update -
Thank you for your patience. We are still working to route the orders for the two identified customers.
May 23, 11:17 PDT
Update -
We've determined that only 2 customers were affected by this issue. All affected orders have been rerendered. Now working on routing rerendered orders.
May 20, 13:58 PDT
Update -
The underlying issue was resolved immediately so no additional pieces will be affected. We are still working to rerender affected pieces before printing.
May 19, 16:09 PDT
Identified -
We've identified an issue where mail pieces for certain enterprise customers rendered incorrectly. Orders going forward no longer have this issue. We are identifying and rerendering affected orders.
May 19, 15:08 PDT