All Systems Operational
Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Postcard API Uptime
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Letter API Uptime
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Check API Uptime
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US Verifications Uptime
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US Autocomplete Uptime
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US Reverse Geocode Uptime
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US Zip Lookup Uptime
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International Verifications Uptime
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International Autocomplete Uptime
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API Response Time
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Past Incidents
Jul 1, 2022
Delayed rendering and thumbnailing of resources
Resolved - All outstanding orders haven been rendered. All systems are operating normally
Jul 1, 15:19 PDT
Identified - Orders are currently delayed by about 44 mins due to high order volume, we have deployed a fix for the delays.
Jul 1, 14:41 PDT
Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022
Creating resources is timing out
Resolved - The issue was related to internal infrastructure changes. Rolling back the changes resolved the timeouts. Everything should be functional now.
Jun 28, 09:51 PDT
Investigating - We are investigating an issue where some requests are timing out or returning errors when creating postcards, letters, checks and self mailers as well as verifying addresses.
Jun 28, 09:34 PDT
Jun 27, 2022
Some Exports Failing
Resolved - The team deployed a fix Friday afternoon and monitored over the weekend. No further regressions were found so this incident is resolved.
Jun 27, 09:13 PDT
Monitoring - The team has implemented a hot-fix for the issue and is testing a root-cause resolution. Exports should be fully functional again for all customers.
Jun 24, 14:03 PDT
Identified - The team has identified one cause of the exporter service instability and is working to mitigate its effects.
Jun 24, 11:19 PDT
Investigating - We are investigating reports of customer exports failing intermittently.
Jun 24, 10:06 PDT
Jun 26, 2022
Tracking events are missing in Lob dashboard
Resolved - We've implemented a fix for the issue and impacted resources have been resolved.
Jun 26, 10:42 PDT
Monitoring - The team has identified an issue with internal systems under-reporting events on the analytics dashboard. A fix has been identified and is being monitored.
Jun 24, 14:44 PDT
Update - The team has identified the issue, which is primarily impacting resources sent since 5/30. We are continuing work to get all tracking events populated. Events in Lob dashboard may be under reported while we remediate.
Jun 23, 17:26 PDT
Identified - The team has identified the issue, which is primarily impacting resources sent since 5/30. We are working to get all tracking events populated by 5PM PDT 6/23. Events in Lob dashboard may be under reported while we remediate.
Jun 23, 12:00 PDT
Jun 25, 2022

No incidents reported.

Jun 24, 2022
Jun 23, 2022
Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

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