Postcard, Letter, Check proofs/thumbnails not rendering; Template previews failing on Dashboard

Incident Report for Lob

Resolved

The issue was resolved around 2AM PT.

Posted Mar 28, 2019 - 07:25 PDT

Identified

Rendering postcard, letter, check proofs and thumbnails as well as previewing templates on the Dashboard is not functioning as expected. The root cause has been identified as an issue with a downstream service which we are actively monitoring.

Posted Mar 28, 2019 - 00:24 PDT

This incident affected: API and Dashboard.