Dashboard Overview Volume Misreporting + Search Results Missing

Incident Report for Lob

Resolved

This incident has been resolved.

Posted Apr 05, 2019 - 15:54 PDT

Update

Search data for US address verification requests is still delayed; other searches and volume numbers are up to date. We are continuing to monitor the situation.

Posted Apr 04, 2019 - 21:30 PDT

Monitoring

We've identified the problem and deployed a fix. We're continuing to monitor the situation.

Posted Apr 04, 2019 - 16:33 PDT

Investigating

We are investigating the missing search results and volume numbers. The API and Dashboard are still fully functional otherwise.

Posted Apr 04, 2019 - 15:05 PDT

This incident affected: Dashboard.