Issue with bank account verifications using micro deposits

Incident Report for Lob

Monitoring

We have implemented a mitigation that restores bank account verification for sending Checks. New bank account verification should now work as expected.

If you created a bank account within the last 7 days and are still unable to complete verification, please reach out to our support team at support@lob.com or visit https://help.lob.com/resources/getting-support for additional contact options.

We will be providing an update in the coming week about longer-term changes to bank account verification, before they take effect. We apologize for any disruption this caused.

Posted May 20, 2026 - 11:56 PDT

Investigating

We are aware of an issue affecting customers attempting to verify bank accounts with micro deposits through the Lob dashboard or API. We are investigating and working on a resolution. We apologize for the inconvenience and will provide an update as soon as we have more information.

Posted May 20, 2026 - 09:38 PDT

This incident affects: API and Dashboard.