Intermittent issues rendering mailpiece PDFs and template previews

Incident Report for Lob

Resolved

The issue has been fully resolved. All affected mailpieces have been processed as normal and everything is resuming as expected.

Posted Jul 24, 2019 - 14:14 PDT

Monitoring

The issue has been resolved and new mail pieces are rendering as expected. We are still working to update affected pieces created before the fix.

Posted Jul 24, 2019 - 12:17 PDT

Investigating

We are experiencing intermittent issues rendering PDF proofs of mailings and previewing templates on the Dashboard. The issue is actively being investigated.

Posted Jul 24, 2019 - 10:01 PDT

This incident affected: API.