Unexpected format in rendering related webhook events

Incident Report for Lob

Resolved

This incident has been resolved.

Posted Aug 16, 2023 - 07:31 PDT

Monitoring

We identified and fixed an issue related to webhook events that were being sent in an unexpected format. This only impacted rendering events (.rendered_pdf and .rendered_thumbnails). The events mistakenly contained tracking objects instead of tracking_events between August 10th, 3:30 PM PT to August 15th, 5PM PT. Please reach out to us via lob.com/contact if you need assistance with this issue

Posted Aug 15, 2023 - 18:59 PDT

This incident affected: Webhooks.